Services > Connectivity > Monitoring and Response
JGC IT Services continuously monitors your critical network infrastructure, internet connections and online services. Automated alerts allow our technical team to identify and investigate issues quickly, often before they are reported by users. Our proactive approach helps minimise disruption, accelerate fault resolution and keep your business connected.
Primary and backup internet connections are monitored independently. This helps us identify outages, intermittent connectivity and failover events, while confirming whether resilient connections are operating as expected.
Site-to-site VPNs, cloud VPN gateways and remote access services can be monitored for availability. Alerts allow us to respond quickly if a secure connection between sites, users or cloud environments becomes unavailable.
Businesses with multiple offices, branches or remote locations can be monitored through a central platform. This provides a clear view of connectivity and service availability across the organisation.
Early detection helps reduce the time between a fault occurring and technical investigation beginning. Proactive monitoring can also highlight recurring issues and support longer-term improvements to network resilience and performance.
JGC IT Services combines monitoring, technical support and managed connectivity to provide a coordinated response to network issues. Rather than relying solely on users to report faults, our monitoring platform gives us the visibility needed to identify problems and take action quickly.
Monitoring configuration and deployment
Custom checks for critical services
Real-time technical alerts
Availability and response-time tracking
Fault investigation
Provider escalation
Resilience and failover monitoring
Ongoing review and maintenance