A Complete Communications Platform Built to Scale
3CX provides far more than a traditional business telephone system. It is a flexible, fully featured communications and contact-centre platform designed to support organisations of all sizes, from smaller customer service teams through to multi-site operations handling high call volumes.
JGC IT Services designs, deploys and manages complete VoIP telephony solutions tailored around your business processes. This includes telephone numbers, SIP services, call routing, contact-centre functionality, reporting, handsets, applications and ongoing technical support. As your organisation grows, the platform can scale with you by adding users, departments, locations, call queues and new communication channels without replacing the underlying telephone system.
Fully Functioning Contact Centre
3CX provides the tools required to operate an efficient, professional and scalable contact centre. Incoming calls can be automatically routed to the most appropriate team or agent based on business hours, availability, department, priority or the options selected by the caller.
Configure automated attendants, call queues, hunt groups, opening hours, voicemail, call forwarding and overflow routing to ensure calls are handled efficiently. Call flows can be tailored around the way your organisation operates, helping reduce missed calls and improve the customer experience.
Employees can use their business extension from the office, at home or while travelling through the 3CX desktop and mobile applications. This allows teams to remain connected and continue handling customer calls regardless of location.
Make and receive calls from Windows, macOS, web browsers, iOS and Android devices without relying solely on a physical desk phone. Users can also access call history, voicemail, contacts, presence information and internal messaging from the same application.
Gain greater visibility of call activity through detailed reporting, analytics and optional call recording. Review call volumes, waiting times, missed and abandoned calls, queue performance and agent activity to identify trends and improve service levels.
Integrate telephony with supported CRM and business applications to improve customer service and streamline call handling. Customer records can be displayed when calls are received, while call activity can be logged automatically to reduce administration and give users greater context during each conversation.
Whether you are replacing an existing telephone system or deploying telephony into a new location, JGC IT Services provides a complete and supported solution.
Solution design and number migration
SIP trunk and telephone number provisioning
Desk phone supply and configuration
Call flows, queues and automated attendants
User onboarding and training
System updates and security
Monitoring, support and ongoing changes